Philima Medical Centre, a busy private clinic in Kampala, implemented Clinic Plus in early 2021. They faced challenges with paper records and manual billing that led to long patient wait times and occasional billing mistakes. After adopting Clinic Plus, Philima saw immediate improvements:
- Streamlined Patient Flow: Reception can now register patients and update their records in seconds. Returning patients are recognized instantly, and their history is readily available for doctors. This cut average waiting time by nearly 30%, as there were no delays searching for files.
- Improved Billing Accuracy: The Finance module eliminated billing errors by automating invoice generation for every service rendered. Outstanding balances are flagged, and receipts are printed on the spot. The clinic reported a noticeable increase in monthly revenue because all services are billed and tracked properly – nothing is missed or forgotten.
- Better Decision Making: With Clinic Plus’s reporting, management at Philima can easily see daily patient numbers, revenue, and inventory levels. They used these insights to adjust staffing during peak hours, further reducing wait times and improving patient satisfaction.
- Patient & Staff Satisfaction: Patients appreciated faster service and appointment reminders via WhatsApp. Staff reported higher job satisfaction because the system is easy to use and reduced the chaos of handling paperwork. According to the clinic manager, “Clinic Plus has been a game-changer – our clinic runs like a well-oiled machine now, and we can focus more on patient care rather than paperwork.”
